Question 1

Are live dealer games available around the clock?

Accepted Answer

Yes, the live casino operates around the clock, 24 hours a day, seven days a week. Because the studios used by Evolution Gaming and other providers serve a global player base, there are always tables running regardless of the time. Some dedicated tables — particularly at peak UK evening hours — may have a brief queue to join, but the majority of game types have multiple tables running simultaneously to accommodate demand. Even during quiet overnight hours, you'll find active roulette, blackjack, and baccarat tables available to join without waiting.

Question 2

What is the minimum stake for live casino games?

Accepted Answer

Minimum stakes vary by game and table type. Generally, you'll find live roulette and blackjack tables with minimum bets starting from £0.50 to £1 per round, while some premium tables require £5 to £25 as a minimum. Game show titles like Crazy Time typically allow bets from £0.10 to £0.50. High roller tables can have minimum bets of £50 or more. The lobby shows limits clearly before you enter a table, so you can always check before committing your funds.

Question 3

Can I play live casino games on my mobile phone?

Accepted Answer

Absolutely. The mobile app is well-optimised for live dealer games, supporting both iOS and Android devices. The interface adapts cleanly to smaller screens, and the streaming quality is maintained at HD levels provided your internet connection is stable. A minimum connection speed of around 3–4 Mbps is recommended for smooth live streaming, though most modern 4G and home Wi-Fi connections comfortably exceed this. The full range of live casino games is available on mobile, including blackjack, roulette, baccarat, and game show titles.

Question 4

Do live casino games count toward wagering requirements on bonuses?

Accepted Answer

Live casino games do contribute toward wagering requirements, but typically at a reduced rate compared to slots. In many cases, live table games contribute at 10–20% per pound wagered, meaning you need to bet substantially more to clear the same bonus compared to playing slots at 100% contribution. Always read the specific bonus terms and conditions before claiming any offer, as the contribution rates can vary between individual promotions. If you're primarily a live casino player, it's worth calculating whether a bonus is genuinely worthwhile given these lower contribution rates before opting in.

Question 5

Is it possible to interact with the live dealer during a game?

Accepted Answer

Yes, every live dealer table includes a live chat feature allowing players to type messages that the dealer can see and respond to. Dealers are trained to be personable and engaging, and they will often greet players, wish them luck, and acknowledge wins. This social element is one of the key features that distinguishes live casino from standard digital games. Some tables also show a chat feed where you can see messages from other players at the same table, adding to the communal atmosphere that makes live casino such a distinctive and enjoyable format.

Question 6

What should I do if I experience a technical issue during a live game?

Accepted Answer

If your connection drops during a live game, the round will typically complete automatically based on the last action you confirmed (for example, your blackjack stand or hit decision). Your bet will either be settled and returned to your balance or held pending resolution. If you believe an error affected the outcome of a round, contact customer support immediately with the game name, time, and table number. All live sessions are recorded, allowing the casino to review any disputed round accurately. Support is available via live chat, email, and phone, and the team aims to resolve technical disputes within a reasonable timeframe.

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